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Exchange and Return Policy

Exchange and Return Policy

We fully understand there may be times when you need to return/exchange/cancel your order. Our returns and exchange policy is specifically designed to make it convenient for you. Please go through the policy thoroughly and get in touch with our customer service team for any further queries regarding the same.

Quality Inspection:

Every product we sell is carefully checked for quality before it’s listed online. If you find any defects in your order, please contact us as soon as possible.

Exchange Policy

We accept returns within 3 working days (from the date of delivery). If 3 days have gone by since the receipt of your order, unfortunately we cannot offer you an exchange.
To initiate an exchange, please write to us at bhuvanasilks.tly@gmail.com or whatsapp on +917418791090, with complete information - Order Details, the reason behind your intention to Exchange the product . This should be done within 3 days from the date of receiving the products for us to assess, validate and accept or decline a return.
To be eligible for a Exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Acceptance of Exchange is restricted to scenarios such as aberration in colours from what is shown in the website to the actual.
Exchange can be done only once.
If you think, you have received the Wrong Saree or Damage Saree. Kindly send email to (bhuvanasilks.tly@gmail.com) with (Parcel Opening video without any Cut or Edit)
Exchange can be done with Other Products . We will pay the Courier cost in case of returning the Damage/Wrong saree.
Exchange Saree shipping – Once we confirm the acceptance of Exchange , kindly ship the product back to the following address :Bhuvana Silks, 54 F/11, STC College Rd, opp. to canara bank, above professional courier, Perumalpuram, Vasantha Nager, Tirunelveli, Tamil Nadu – 627007. Phone : +917418791090.
We will dispatch the exchange product after we receive and accept the original product.
Bhuvana Silks has full rights to cancel & refund money of any orders without customer approval due to incorrect information in order, or such issues beyond our control, like courier delay, manufacturing delay etc…
In case the ordered product is out of stock, then refund will be processed within 7 days via UPI ID based or Through Bank Account.

Bhuvana Silks – Terms & Conditions

By placing an order with Bhuvana Silks, you agree to the following terms and conditions:

1. Order Confirmation

Orders will be processed only after full payment confirmation.
Once confirmed, orders cannot be cancelled or modified.

2. No Refund Policy

No refund will be provided once the order is dispatched.

3. Damaged Product Policy

Returns are accepted only if the product is received in a damaged condition.
Customers must share a clear unboxing video (without pause or cuts) within 24 hours of delivery.
The product must be unused, unwashed, and in original condition with tags intact.
Without proper evidence, claims will not be considered.

4. Transport Risk

Transport risk is not included in the product price.
Bhuvana Silks is not responsible for delays, loss, or damage caused during transit.

5. Color & Design Variation

Slight color variation may occur due to lighting, photography, and mobile/monitor display settings.
Minor weaving irregularities are part of the saree’s natural manufacturing process and are not considered defects.

6. Shipping & Delivery

Delivery timelines are estimates and may vary depending on location and courier services.
Incorrect address or contact details provided by the customer may result in delivery issues, for which we are not responsible.

7. Pricing Policy